If your parcel has been returned to sender, it can not be delivered again. Your order will automatically be refunded within approximately ten working days. To receive your items, please place a new order on our site.
Articles in this section
- My order is still in preparation, what does it mean?
- How can I change my delivery address?
- How can I track the delivery of my order?
- Can my delivery address be different from my billing address?
- What should I do if I am not present for the delivery of my order?
- Part of my order is missing, is this normal?
- I still haven’t received my order. What should I do?
- What should I do if I have a problem with deliver of my order?
- Can someone else collect my parcel from a store?
- I didn’t receive notification that my parcel had arrived at the store. Why?