The processing time is about 10 working days from receipt of your return, but we do everything possible for you to be refunded promptly. During sales and promotional periods, the processing time may be slightly longer.
Articles in this section
- Can I exchange an item?
- How do I return one or more articles?
- Is the postage free on returned items?
- Are the shipping costs attached to my order refunded if I return it?
- Can I return items from different orders in the same parcel?
- For your Christmas purchase, you have up to 60 days after receipt to partially or completely return your order for all orders placed between the 1st December and 31st December 2021. In order for your return to be processed, the items must be returned in
- How long do I have to return my order?
- I’m not happy with the item I ordered, can I exchange it in one of your shops?
- Return Policy
- The size or color of the item I have received doesn’t match the item I ordered, what should I do?