RETURN ITEMS TO OUR WAREHOUSE
You can return your items directly to our warehouse by postal service.
Please follow the return instructions below:
- Please click here to start the return and then follow the instructions below:
- Enter your order number and email address used to place the order.
- Choose the item(s) you wish to return and the main reason for the return.
- Then choose from one of the following return options:
- Choose the return option “Post Office Drop Off” to create your prepaid return label. The return fee of 28.00€ will be deducted from your refund.
- Choose the return option “By My Own Means” to create your return label. This is not a prepaid carrier label. The shipping costs remain at your expense. This label is needed to identify your order and process your refund. Please do not send your return without this label.
- Click “Confirm & Continue”
- Click “Print Off Return Label” if you wish to print it off immediately. You can choose to do it later by clicking on “Send Return Ticket by Email”.
Please note that once you have confirmed your chosen return method, it will not be possible to change it in step 3. If you wish to change it, the option to do this will only be available in Step 1 or Step 2, in which case please select the "modify your return" option before clicking on "Confirm and Continue".
Multiple orders must be returned separately. Please ensure your order is returned with the correct return label otherwise the refund process may be delayed.
Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.
Please check that each item reference matches what is written on the packaging, otherwise this could delay the processing of your return.
- Stick the return label you have just printed out on the outside of your parcel.
- Your parcel is ready to send.
If you chose “Post Office Drop Off”, drop your parcel at any Posti ParcelShop of your choice.
If you chose the option “By My Own Means”, you are free to choose the carrier of your choice. We advise you to choose a track & trace service.
Please remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a refund will be denied.
If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.
Our return address is:
REAU C-LOGISTICS - Service des Retours
1400 Rue Denis Papin
Once the return package has been received at our warehouse, it can take up to 10 working days* for your return to be processed by our logistics teams.
Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.
*excluding weekends and French bank holidays
You will receive a confirmation email when the refund is issued.
We advise you to keep the proof of postage until it is refunded.