When our carrier delivers your parcel at the pick up point, you receive an email with all the details. You can also track the delivery by clicking on the tracking link that can be found in your order shipping email.
Articles in this section
- Difficulties contacting customer service
- My order is still in preparation, what does it mean?
- How can I track the delivery of my order?
- What should I do if I have a problem with the delivery of my order?
- I still haven’t received my order. What should I do?
- Part of my order is missing, is this normal?
- What should I do if I am not present for the delivery of my order?
- How can I change my delivery address?
- Can my delivery address be different from my billing address?
- My parcel has been damaged, what should I do?
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