Can I order over the phone?

Yes, you can order over the phone if you would like some help and advice before your finalise your order. If you would like to place your order through one of our advisers, contact our Customer Service on:

• +352 2786 23 18 (LU)
• +32 78 48 13 44 (BE)
• +43 720 883759 (AT)
• +41 22 518 29 09 (CH)
• +351 308 806 473 (PT)
• +358 2 480 90162 (FI)
• +45 78 75 52 66 (DK)
• +353 76 888 7369 (IE)
• +44 808 168 3869 (UK)
• +31 85 8881 948 (NL)
• +39 010 8480131 (IT)
• +34 518 888 746 (ES)
• +49 211 959 86540 (DE)
• +33 9 77 55 69 59 (FR)

Our opening hours are as follows (excluding French bank holidays):
• From Monday to Thursday: 9:00am - 1:00pm / 2:00pm - 5:00pm CET
• Friday: 9:00am - 12:30pm CET
Please note, to place your order by phone you will need the following information:
• the 16 numbers on your bank card;
• the expiry date of your card;
• and the CVC number (the last 3 numbers on the back of your card).
We will also ask you for your 3D Secure password to authenticate and finalise your payment (see What is 3D Secure?).