Your order may be cancelled if there is a problem with payment or if the article ordered is out of stock. If the article is out of stock, a refund notification will be sent to you during the hour after the cancellation of your order. Don’t hesitate to contact Customer Service if you would like more information about your order status.
Articles in this section
- How do I place an order?
- How can I change the contents of my cart?
- Has my order been placed?
- I haven’t received a confirmation email for my order
- How do I change or cancel my order?
- How do I use a promo code?
- Why doesn’t my promo code work?
- How do I get free shipping?
- Can I order over the phone?
- Why is the status of my order ‘cancelled’?