Once the parcel has been delivered to the pick up point, you have 7 calendar days to collect it. After this period, the parcel will be returned to sender.
Articles in this section
- My order is still in preparation, what does it mean?
- How can I change my delivery address?
- How can I track the delivery of my order?
- Can my delivery address be different from my billing address?
- Where is my nearest pick up point point?
- How long is my parcel kept at the pick up point?
- How do I collect my parcel from the pick up point?
- What should I do if I am not present for the delivery of my order?
- My pick up point is closed, where will my parcel be delivered to?
- Part of my order is missing, is this normal?