It is possible that your chosen pick up point was unable to accept delivery of the parcel (early closing, insufficient capacity...), in this case, your parcel will be redirected to another local pick up point.
Articles in this section
- My order is still in preparation, what does it mean?
- How can I change my delivery address?
- How can I track the delivery of my order?
- Can my delivery address be different from my billing address?
- Where is my nearest pick up point point?
- How long is my parcel kept at the pick up point?
- How do I collect my parcel from the pick up point?
- What should I do if I am not present for the delivery of my order?
- My pick up point is closed, where will my parcel be delivered to?
- Part of my order is missing, is this normal?