If the shopkeeper advises you that your parcel has not been delivered to the pick up point, even though you have received a delivery notification and you are within the 7 days collection period, please contact our Customer Service via our contact form or by telephone on:
- +352 2786 23 18 (LU)
- +32 78 48 13 44 (BE)
- +43 720 883759 (AT)
- +41 22 518 29 09 (CH)
- +351 308 806 473 (PT)
- +358 2 480 90162 (FI)
- +45 78 75 52 66 (DK)
- +353 76 888 7369 (IE)
- +44 808 168 3869 (UK)
- +31 85 8881 948 (NL)
- +39 010 8480131 (IT)
- +34 518 888 746 (ES)
- +49 211 959 86540 (DE)
- +33 9 77 55 69 59 (FR)
From Monday to Thursday: 8:00am - 17:30pm / 1:00pm - 5:00 pm GMT
Friday: 8:00am - 11:30pm / 1:00pm - 3:30pm GMT
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