When you receive your parcel, if you are not completely satisfied with your order, you can return it within the 30 days after receipt. Returned items must have been purchased from the web site.
In order for your to receive a refund, the goods must be returned in such a condition that they can be resold, in original packaging, alongside all instructions and accessories. The original labels and bar code must be present.
To return an article, please follow the instructions provided on the returns label, which can be found in your parcel (see below).
If you lose your returns label, please contact our Customer Service.
Instructions for return:
1. Carefully pack your products in the packaging of your choice,
2. Make sure that the parcel is sealed with adhesive tape,
3. Stick the returns label, found with your order, on top of the parcel,
Take your parcel to the Post Office or give it to the carrier of your choice. Items returned to the Seller by the Buyer must be sent to:
To returns Flow Team
OUDEDIJK 1 - KAAI 1548
Please note: Returns without a returns label cannot be processed. Articles are shipped at your expense.
Remember to keep proof of dispatch of your parcel. This is because the parcel is your responsibility until it arrives at our warehouse.
Upon receipt of the goods at our warehouse and after confirmation of the condition of the product's, we will refund the amount invoiced to the bank account used to place the order. We reserve the right to accept or refuse returned products which do not meet defined requirements, or which are not considered eligible for the returns service.
You should allow an average of 10 working days* (*excluding week-ends and public holidays) following receipt of your parcel at our warehouse for your return to be processed and the refund to be made.
We will then send an automatic confirmation e-mail to you.