The processing time is about 10 working days from receipt of your return, but we do everything possible for you to be refunded promptly. During sales and promotional periods, the processing time may be slightly longer.
Articles in this section
- Can I exchange an item?
- Can I return my order from the pick up point it was delivered to?
- How do I return one or more articles?
- Is the postage free on returned items?
- Are the shipping costs attached to my order refunded if I return it?
- Can I return items from different orders in the same parcel?
- Do I get longer to return my order during the Christmas period?
- How long do I have to return my order?
- I’m not happy with the item I ordered, can I exchange it in one of your shops?
- The size or color of the item I have received doesn’t match the item I ordered, what should I do?