Returns & After-sales Service
Online returns
- Are the shipping costs attached to my order refunded if I return it?
- Can I exchange an item?
- Can I return items form different orders in the same parcel?
- Can I return my order from the pick up point it was delivered to?
- Do I get longer to return my order during the Christmas period?
- How do I return one or more articles?
Refuns & Credit notes
- How do I use a credit note?
- How do I use a credit note?
- How quickly will I receive my refund?
- How will my order be refunded if I used a credit note to pay for it?
- I haven’t received my refund, what should I do?
- My order was partially or completely cancelled and I used a credit note to pay for my purchases online.