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  2. Returns & After-sales Service

Returns & After-sales Service

Online returns

  • Can I exchange an item?
  • Can I return my order from the pick up point it was delivered to?
  • How do I return one or more articles?
  • Is the postage free on returned items?
  • Are the shipping costs attached to my order refunded if I return it?
  • Can I return items from different orders in the same parcel?
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Repairs and Warranty

  • I bought a defective item in a Boardriders/multi brand shop, can I return it?
  • What should I do if I have received a damaged or defective product?

Refuns & Credit notes

  • How do I use a credit note?
  • How quickly will I receive my refund?
  • I haven’t received my refund, what should I do?
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