If you receive a product which you did not order, please contact our Customer Service who will advise you of the next steps to take.
Please do NOT return the items to our warehouse yourself. If you do so we won't be able to help you with the matter. We are not able to refund any return costs.
Our customer service team is available (excluding French bank holidays):
Monday to Thursday : 9:00am - 12:30pm / 1:30pm - 5:30 pm CET
Friday : 9:00am - 12:30pm / 1:30 pm - 3:45 pm CET
You can contact our Customer Service Team via our contact form or telephone us on:
+352 2786 23 18
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