How do I return items ordered as guest?

Please follow the return instructions below:

1. Please click here to start the return and then follow the instructions below:
2. Enter your order number and email address used to place the order.
3. Choose the item(s) you wish to return and the main reason for return for each.
4. Choose the return option “Post Office Drop Off” to create your prepaid return label. The return fee of 8.00 € will be deducted from your refund when your return is processed by our warehouse.
5. Click “Confirm & Continue”
6. Click “Print Off Return Label” if you wish to print it off immediately. You can choose to do it later by clicking on “Send Return Ticket by Email”.

Please note that once you have confirmed your chosen return method, it will not be possible to change it in step 3.  If you wish to change it, the option to do this will only be available in Step 1 or Step 2, in which case please select the "modify your return" option before clicking on "Confirm and Continue". 

Multiple orders must be returned separately.  Please ensure your order is returned with the correct return label otherwise the refund process may be delayed.