If you have not received your package more than a week after the expected delivery date:
- Check if your order has been confirmed.
- To do this, log in to your account and click on "my orders";
- Track your package by clicking on the tracking link you received in your order shipment confirmation email;
Otherwise, please contact our Customer Service via our contact form or by telephone on our Freefone number:
- United Kingdom: +44 808 168 3869
From Monday to Thursday : 9:00 am - 12:30 pm & 1:30 pm - 5:30 pm CET
Friday : 9:00 am - 12:30 pm & 1:30 pm - 3:45 pm CET
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