Delivery follow-up
- My order is still in preparation, what does it mean?
- How can I track the delivery of my order?
- How can I change my delivery address?
- Can my delivery address be different from my billing address?
- What should I do if I am not present for the delivery of my order?
- I still haven’t received my order. What should I do?
- Part of my order is missing, is this normal?
- My parcel has been damaged, what should I do?
- The parcel tracking shows that my order has been returned to sender. Can my order be delivered again?
- The parcel tracking shows that my order has been returned to sender. What now happens to my order?
- Where is my nearest pick up point point?
- How do I know that my parcel is available at the pick up point?
- I didn’t receive notification that my parcel had arrived at the pick up point. Why?
- How long is my parcel kept at the pick up point?
- How do I collect my parcel from the pick up point?
- My pick up point is closed, where will my parcel be delivered to?
- I went to the pick up point but my parcel isn’t there. What should I do?
- Can someone else collect my parcel from a pick up point?
- I chose a pick up point for the delivery of my parcel. It has been delivered to another pick up point. Why?
- My parcel was delivered to the pick up point and then returned to sender, how can I retrieve it?