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  2. Returns & After-sales Service
  3. Online returns

Online returns

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  • Can I exchange an item?
  • Can I return my order from the pick up point it was delivered to?
  • How do I return one or more articles?
  • Is the postage free on returned items?
  • Are the shipping costs attached to my order refunded if I return it?
  • Can I return items from different orders in the same parcel?
  • Do I get longer to return my order during the Christmas period?
  • How long do I have to return my order?
  • I’m not happy with the item I ordered, can I exchange it in one of your shops?
  • The size or color of the item I have received doesn’t match the item I ordered, what should I do?
  • What should I do if I have received a damaged or defective product?
  • What should I do if I receive a product other than what I have ordered?
  • When will I be reimbursed for my return?
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