Online returns
- Return Policy
- How do I return as a member of our loyalty program?
- How do I return items ordered as guest?
- I am having issues generating my return label, what should I do?
- I've paid with Clearpay, how do returns work?
- When will I get my refund?
- I haven’t received my refund, what should I do?
- What happens if I close my account or change bank?
- Can I exchange an item?
- Can I return items from different orders in the same parcel?
- Do I get longer to return my order during the Christmas period?
- Are the shipping costs attached to my order refunded if I return it?
- The size or colour of the item I have received doesn’t match the item I ordered, what should I do?
- What should I do if I receive a product other than what I have ordered?